It is said that the first impression is last. This holds particularly true in the
corporate sector. The first thing that catches your eye when you look at a person
is his or her face. Likewise, the front office can be considered to be the face
of your organization. Thus, the first impression your organization has on a visitor
entirely depends on your front office.
The look and feel of your front office is the visitor's first glimpse into your
organization. It represents the values and discipline in your organization and hence,
it is a good idea to pay extra attention to its appearance. The reception staff
should also create a welcoming atmosphere.
The reception staff should also be trained to show confidence in their body language.
They should also welcome visitors with a smile as a smile works wonders with visitors
who've had a tough day. They should talk to visitors in a normal and controlled
tone and should speak with clarity. They should also be told to listen to the visitor
when he or she is talking, as trying to cut in when another person talks is often
considered very rude. They should also be prohibited from eating or drinking while
on the desk as it projects a very bad impression.
The front office should look extremely clean. Always remember the old adage "A picture
is worth a thousand words" in this case. A clean looking head office creates a very
good impression in the minds of visitors.
Front offices often find it difficult to manage huge frenzied crowds that may form
when several visitors arrive at one time. Being a part of such crowds is a very
undesirably experience and would prevent visitors from ever coming to your organization
again. Such problems can be prevented by using a robust visitor management system.
By using a visitor management system, such hordes of visitors can be quickly organized
and their waiting time can be reduced to almost zero. By allowing you to create
photo ID cards for every visitor at the click of a button, monitoring these visitors
is also child's play, thus taking care of the security problems. Such a system can
save a lot of anger and frustration that could otherwise result and would also improve
the image of your organization.
With the help of these tips, making a good first impression on visitors would be
much easier than you thought!